SHIPPING & DELIVERY
HOW LONG DOES DELIVERY TAKE?
Once your order has been dispatched from our studio, delivery times are as below:
Australia 1-3 business days
New Zealand 1-3 business days
International 7-18 business days
Australia 3-6 business days
New Zealand 3-6 business days
International 10-20 business days
Due to COVID-19 there may be some delivery delays. Please refer to Australia Post for updates: https://auspost.com.au/about-us/news-media/important-updates/coronavirus
DO YOU OFFER FREE SHIPPING?
Yes, when you place an order over a certain value which is noted on the shipping page and on website banners
CAN I TRACK MY DELIVERY?
Yes, you will receive an email providing a tracking number and link once your order has been dispatched through Australia post. You can follow its journey right to your door
DO YOU SHIP WORLDWIDE?
Yes. We ship to Australia, New Zealand, USA, Canada and Europe
CAN I PICK UP MY ORDER?
Unfortunately due to security reasons, we are unable to allow public access to our studio
CAN MY PARCEL BE REDIRECTED?
We are unable to redirect orders once they have been dispatched, so please supply an address where you will be able to sign for the package
If in the case you would like your parcel to be left in a safe spot without a signature, please make a note of this in your delivery details when placing your order
*Please note: we do not take responsibility for orders left without a signature
CAN I SELECT EXPRESS SHIPPING?
Yes, we provide two postage options: express shipping and standard shipping. Please note that due to COVID-19, we cannot guarantee next day delivery when choosing express shipping at the moment
WHAT IF AN ITEM IS SOLD OUT ONLINE?
We do our best to keep renewing our pieces. Please feel free to contact us at firstname.lastname@example.org to see when our items will be available again
CAN I RETURN MY ORDER?
Please refer to our Returns Policy