FAQs

SHIPPING & DELIVERY

HOW LONG DOES DELIVERY TAKE?

Once your order has been dispatched from our studio, delivery times are as below:

Express Shipping:
Australia 1-3 business days
New Zealand 1-3 business days
International 7-18 business days 

Standard Shipping
Australia 3-6 business days
New Zealand 3-6 business days
International 10-20 business days

Due to COVID-19 there may be some delivery delays. Please refer to Australia Post for updates: https://auspost.com.au/about-us/news-media/important-updates/coronavirus  

DO YOU OFFER FREE SHIPPING?

Yes, when you place an order over a certain value which is noted on the shipping page and on website banners

CAN I TRACK MY DELIVERY?

Yes, you will receive an email providing a tracking number and link once your order has been dispatched through Australia post. You can follow its journey right to your door

DO YOU SHIP WORLDWIDE?

Yes. We ship to Australia, New Zealand, USA, Canada and Europe

CAN I PICK UP MY ORDER?

Unfortunately due to security reasons, we are unable to allow public access to our studio

CAN MY PARCEL BE REDIRECTED?

We are unable to redirect orders once they have been dispatched, so please supply an address where you will be able to sign for the package

If in the case you would like your parcel to be left in a safe spot without a signature, please make a note of this in your delivery details when placing your order

*Please note: we do not take responsibility for orders left without a signature

CAN I SELECT EXPRESS SHIPPING?

Yes, we provide two postage options: express shipping and standard shipping. Please note that due to COVID-19, we cannot guarantee next day delivery when choosing express shipping at the moment

WHAT IF AN ITEM IS SOLD OUT ONLINE?

We do our best to keep renewing our pieces. Please feel free to contact us at 1stlovejewellery@gmail.com to see when our items will be available again

CAN I RETURN MY ORDER?

Please refer to our Returns Policy