We do not accept returns on earrings for hygienic reasons
We do not accept returns for 'change of mind'
We do not accept returns for natural oxidisation of metals. Please understand that all metals will naturally start to oxidise over a period of time and this is out of our control, this time period will be sped up if jewellery is not cared for or comes in contact with chemicals such as perfumes, moisturisers etc.
Please view our Care Instructions for details https://www.firstlovejewellery.com/pages/care-instructions
Exchanges can be made for alternative ring sizes only
Faulty Items Policy
We avoid dispatch of faulty items through rigorous quality testing of each item
If you wish to request a refund due to a faulty item, please contact us at firstname.lastname@example.org